Returns & Exchange Policy

Our products are lovingly made to order!

Here at Sweet Satisfaction HQ we pride ourselves on providing the very best Gluten Free, Dairy Free & Vegan Friendly products! 

We are Sweet Satisfaction and we are on a mission to help you enjoy what you thought you couldn't enjoy again - Toffees, Truffles and Caramels - all that are Gluten Free, Dairy Free & Suitable For Vegans! 

Our Policy

Returns

All sales are final – no returns. 

The only time a return is permitted is if the product has been delivered to you in an unsatisfactory condition or if the goodies inside your box are not edible.

Products Delivered in an Unsatisfactory Condition

In an unlikely event that your box arrives in an unsatisfactory condition, please email us images at info@sweet-satisfaction.com with the subject line "Issue with delivery or box" and explain as simply as possible what the issue is. 

We will replace any products delivered in an unsatisfactory condition free of charge if you contact us within 7 days of receiving the product. No refund is permitted for products that have arrived in an unsatisfactory condition. 

Shipping

Shipping dates are provided as an estimate based on orders most similar to yours and does not include final delivery time to your address. We do not guarantee your order will ship by this date, this is only an estimate provided to us by the carrier we use. We do not provide any refunds, discounts or any compensation for orders that do not ship by the estimated date.

NOTE - Chocolate can melt in the summer heat, especially if your destination area temperature is in the mid 80s or if we were to use cheaper and longer shipping carriers. For orders where you want to minimize the risk of melted chocolate, and that it is delivered where someone will be there to accept the package at time of delivery (work address if not at home).  We cannot accept responsibility for melted chocolates, so please order at your own risk!

Production Time

We are unable to immediately ship or exceedingly expedite your order. All products require a minimum of 1-2 business days, excluding weekends and holidays. Multi-product orders and some orders may take longer due to high demand. We do not guarantee your order will be produced by a specific date, this is only an estimate. We do not provide any refunds, discounts or any compensation for orders that require additional production time. 

Sweet Satisfaction Team