Returns & Exchange Policy
Our products are lovingly made to order!
Here at Sweet Satisfaction HQ we pride ourselves on providing the very best Gluten Free, Dairy Free & Vegan Friendly products!
We are Sweet Satisfaction and we are on a mission to help you enjoy what you thought you couldn't enjoy again - Toffees, Truffles and Caramels - all that are Gluten Free, Dairy Free & Suitable For Vegans!
All sales are final – no returns.
The only time a return is permitted is if the product has been delivered to you in an unsatisfactory condition or if the goodies inside your box are not edible.
Products Delivered in an Unsatisfactory Condition
In an unlikely event that your box arrives in an unsatisfactory condition, please email us images at firstname.lastname@example.org with the subject line "Issue with delivery or box" and explain as simply as possible what the issue is.
We will replace any products delivered in an unsatisfactory condition free of charge if you contact us within 7 days of receiving the product. No refund is permitted for products that have arrived in an unsatisfactory condition.
Shipping dates are provided as an estimate based on orders most similar to yours and does not include final delivery time to your address. We do not guarantee your order will ship by this date, this is only an estimate provided to us by the carrier we use. We do not provide any refunds, discounts or any compensation for orders that do not ship by the estimated date.
We are unable to immediately ship or exceedingly expedite your order. All products require a minimum of 1-2 business days, excluding weekends and holidays. Multi-product orders and some orders may take longer due to high demand. We do not guarantee your order will be produced by a specific date, this is only an estimate. We do not provide any refunds, discounts or any compensation for orders that require additional production time.
Sweet Satisfaction Team